Customer Support

At AppleTech, we understand the importance of exceptional customer support in maintaining long-term relationships with clients.

Our Services

What We Provide

Our team of customer support experts, with extensive experience, is committed to providing a seamless and positive experience to your customers. Our comprehensive range of customer support services includes phone and email support, chat support, social media management, and ticket management. We cater to a diverse range of industries such as Insurance, Legal, Shipping & Banking and are equipped to handle all customer queries and concerns efficiently. Let us help you enhance your customer experience and build brand loyalty.

Inbound Customer Support

Our inbound customer support services are designed to help businesses improve their customer satisfaction levels. Our team of experts is available 24/7 to handle your customer queries, complaints, and issues. We use the latest tools and technologies to ensure that your customers receive prompt and accurate support.

Our inbound customer support services include: 

  • Order status inquiries
  • Technical support
  • Billing inquiries and disputes
  • SaaS product support
  • eCommerce product support
  • Complaint resolution
  • Appointment scheduling

Outbound Customer Support:

Our outbound customer support services are ideal for businesses looking to engage with their customers on a regular basis. We can help you with lead generation, customer retention, and feedback collection. Our team of experts can also help you with telemarketing, customer surveys, and appointment setting.

Our outbound customer support services include:

  • Lead generation
  • Customer retention
  • Feedback collection
  • Telemarketing
  • Appointment setting
  • Customer surveys

Social Media Customer Support:

We understand that social media is a crucial channel for customer support in today’s digital age. That’s why we offer social media customer support services to help you engage with your customers on platforms like Facebook, Twitter, and Instagram. Our team of social media experts can help you monitor your social media accounts, respond to customer queries, and manage your social media reputation.

Our social media customer support services include:

  • Social media monitoring
  • Social media response management
  • Reputation management
  • Social media advertising

What We Offer

We cater to a variety of industries


Our insurance industry clients trust us to provide reliable and efficient customer support services. We understand the unique needs of the insurance industry and can help you with tasks like claims management, policy inquiries, and customer complaints.

Our insurance industry customer support services include:

• Claims management
• Policy inquiries
• Customer complaints
• Customer retention


We provide customer support services to law firms looking to improve their client satisfaction levels. Our team of experts can help you with legal inquiry management, appointment scheduling, and case status updates.

Our legal industry customer support services include:

• Legal inquiry management
• Appointment scheduling
• Case status updates
• Customer retention


We help shipping companies streamline their customer support operations by providing services like order tracking, delivery updates, and returns management. Our team of experts is equipped to handle complex customer support tasks and can help you improve your customer satisfaction levels.

Our shipping industry customer support services include:

• Order tracking
• Delivery updates
• Returns management
• Customer retention


Our customer support services for the banking industry include tasks like account management, credit card inquiries, and fraud detection. We understand the importance of data security in the banking industry and take all necessary measures to ensure the confidentiality of your customer data.

Our banking industry customer support services include:
• Account management
• Credit card inquiries
• Fraud detection
• Customer retention

Contact Us

+1 (203) 987 2021

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AppleTech KPO

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